Bilingual Customer Advocate

Company: VirtualVocations
Location: New Orleans
Posted on: November 1, 2024

Job Description:

A company is looking for a Bilingual (Spanish) Customer Advocate 1 in Banking.

Key Responsibilities:

Handle a large volume of inbound customer contacts and build positive relationships
Support customer requests for research and documentation, coordinating with internal teams
Meet daily qualitative and quantitative targets for service, productivity, and quality

Required Qualifications:

High School Degree or Equivalent
2+ years of contact center experience and/or comparable retail banking experience
Bilingual - Spanish
Experience with Salesforce or comparable CRM systems
Expertise with MS Office Suite

Keywords: VirtualVocations, New Orleans , Bilingual Customer Advocate, Other , New Orleans, Louisiana

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