IT Customer Service Specialist
Company: VirtualVocations
Location: New Orleans
Posted on: October 29, 2024
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Job Description:
A company is looking for a Ssr IT Customer Service professional
to provide remote service desk support.
Key Responsibilities
Resolve connection issues and guide users through troubleshooting
steps
Assist users with program installation by providing download links
and instructions
Coordinate with FCE support for restoring deleted folders and
managing profiles on virtual machines
Required Qualifications
Experience in IT service desk support
Familiarity with remote support tools, such as Remote Desktop
Knowledge of network drives and virtual machine management
Ability to document issues and follow up on support requests
Understanding of software update processes for virtual
environments
Keywords: VirtualVocations, New Orleans , IT Customer Service Specialist, Hospitality & Tourism , New Orleans, Louisiana
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