Security Operations Manager
Company: Disability Solutions
Location: New Orleans
Posted on: October 15, 2024
Job Description:
Job Summary JOB SNAPSHOTJob Title: Client Services
ManagerLocation: New Orleans, LAEnvironment: Office + In the
fieldPay Rate: $55,000 - $60,000 / year plus $500 monthly
auto-allowanceShift & Hours: Office hours - Mon-Fri 8 am-5 pm -
must be available to clientele, dispatch, and/or on-site officers
and supervisors 24/7Included Benefits/Perks: Medical, Dental,
Vision, 401KWho is GardaWorld?GardaWorld is the world's largest
privately owned security services company. We protect our clients'
staff and assets wherever they are in the world. We offer different
schedules, diverse work assignments spanning multiple industries,
and career advancement opportunities. We encourage diversity and
are proud to be an equal-opportunity employer. GardaWorld Security
Services is looking for a Client Services Manager to develop a
profitable business in New Orleans, LA.JOB DESCRIPTION Position
SummaryThe Client Services Manager serves as a liaison between the
organization and our customers and works to ensure that customer
service is of the highest of standards - capable of representing
GardaWorld as the premier provider of contract security services in
the industry. The ideal candidate must have the ability to
understand financial reports and establish personal credibility
with internal and external clients by being honest, forthright,
consistent and dependable.Job Responsibilities Include, but are not
limited to:
- Supervise the day-to-day security service provided to the
facilities and ensure service is of the highest standards
- Develop and maintain effective relationships with clients and
employees and serve as the liaison between GardaWorld, our clients,
and our assigned staff
- Meet regularly with clients to address problems and offer
solutions, provide status updates, communicate needs, and ensure
contract compliance and complete customer satisfaction
- Participate in the recruitment, selection, orientation,
training, and continual development of staff assigned to the
accounts
- Routinely visit and inspect supervisors and security officers
assigned to accounts within the business unit, including but not
limited to reviewing reports, providing training & guidance,
evaluating proficiency ensuring compliance to contract
specifications as well as GardaWorld policy, providing assistance
when necessary, and initiating corrective action as required
- Maintain thorough knowledge and understanding of post
specifications, post orders, instructions, patrol areas, zones,
emergency procedures, staffing requirements/priorities, client
policies and procedures, and any other information necessary for
the effective and efficient operation within the business unit
- Assist in the development and implementation of staffing
schedules, budgets, payroll, and other reports
- Ensure 100% compliance with all federal, state and local
regulations in assigned accounts.
- Ensure 100% compliance with all contracts and collective
bargaining agreements in assigned accounts.
- Recommend new approaches, policies and procedures to effect
continual improvements in efficiency of department and services
performed.
- Ensure progressive discipline is followed on all corrective
actions
- Provide rapid response in critical situationsGeneral
Qualifications
- A college degree in business or related field
- Minimum 1-year management experience; 3 years preferred
- Commercial real estate experience preferred
- Maintain professionalism within offices, all contracted
clientele sites, and with security staff
- Must have prior experience in security
- Must have a valid driver's licenseGeneral Qualifications to
work in GardaWorld include:
- Pass an extensive screening processIt is the policy of
GardaWorld Security Services to provide equal employment
opportunities to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
veteran status, or disability in accordance with applicable federal
laws. In addition, GardaWorld Security Services complies with
applicable state and local laws governing nondiscrimination in
employment. This policy applies to all terms and conditions of
employment including, but not limited to hiring, placement,
assignment, promotion, termination, layoffs, recalls, transfers,
leaves of absence, compensation, and training. It is also the
policy of GardaWorld Security Services not to honor requests that
employees be assigned on the basis of sex or any other
classification protected by law, unless such request is based on a
bona fide occupational qualification for that assignment.
Keywords: Disability Solutions, New Orleans , Security Operations Manager, Executive , New Orleans, Louisiana
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